Member Updates

Swishing is taking a break.. (Dec 2016)
Changes to Member Swap Fees (Nov 2016)
Deadline for Pre-Xmas / New Year Parcels (Nov 2016)
Minimum Value when New (Feb 2016)
New Quick Swap Form (June 2015)
New Site Launch (Oct 2014)


Swishing has now closed for the Christmas / New Year break. We are in the process of relocating our warehousing, which means we are unable to fulfil website orders until further notice. We will also be unable to receive incoming parcels whilst we are between addresses, so please do not send any items until otherwise advised.

Local members will notice we have vacated our Market Walk premises in Northampton – it is unclear at this time whether we will re-open a high street store (in Northampton or another location), but members should be able to order online again from early 2017.

As mentioned in our previous newsletter, it is anticipated there will be changes to the membership model in 2017. For members with virtual money credits, please note that there is a 12 month expiry on credits – whilst we have been allowing members to retain older credits as part of their balances, all credit balances will be checked and re-adjusted when the business resumes in 2017.

A further update will follow as soon as possible in 2017, in the meantime we would like to thank our customers & members for their patience and support and to wish everyone a very Merry Christmas!

If you have any specific queries please email

With best regards

The Swishing team

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New Year ... New Swishing - Changes to Member Swap Fees

This is an important notice to all members. From early 2017, Swishing will be revising its membership terms. We will be launching a new monthly subscription service which will eliminate Swap fees for subscription members. As part of this change, non-subscribed members will still be able to send in their unwanted items and spend their credits, however, please be aware that the standard Swap fees will increase from 10% to 30% - we would therefore encourage all members to spend their current credits as soon as possible to take advantage of the existing rate! More details on the new membership options will follow (including a VIP membership option with lots of exciting perks!) - if any members wish to pre-register their interest in standard or VIP membership please email us at

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Please note there will be a deadline of 30th November 2016 to receive any incoming items or parcels in order for them to be processed before our Xmas / New Year period. Item uploads will be suspended until early 2017, Quick Swap parcels should not be sent until further notice. Many thanks for your cooperation.

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We’re always looking to raise the standards at Swishing, and with that in mind we are making a change to the minimum ‘value when new’ condition in our Swapping Guidelines.

From Monday, only items worth a minimum of £20 when new will receive our normal virtual money offer (£15 when new for New with Tags). You can still send us items worth £10-19, but please note they will only receive a £1 goodwill offer, and only be made available in our high street store, not for general swish through the website (this is both to keep our processing overheads at a viable level, and to ensure that every item on the website is a fabulous one which someone will want to swish!). Please note that we do not display sleepwear/swimwear/lingerie items in our high street store, so if any of these come in at less than £20 when new, they are very unlikely to be accepted. Any items we receive which are worth less than £10 when new can be returned to you (at your own cost) or donated to a local charity.

We are obviously always looking for more fabulous high-end / designer labels – if you’ve got any unwanted ones hiding in your wardrobes, spread the love and set them free!

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We've introduced a new downloadable Quick Swap form ... please print this out and include it in your Quick Swap parcels if possible as this will help us give you the speediest and best possible offers. No printer? - no problem, just include a note with all your details, using the Quick Swap form as a guide. The Quick Swap download link is located on the Quick Swap success page, after you have submitted your Quick Swap notification - go to Send Your Items > Upload or Quick Swap, then hit the green Quick Swap button!

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Swishing has moved! - from Dec 2014 we'll be based at our new office and shop premises in Market Walk, Northampton. Please send all parcels to the following address: Swishing Ltd, Unit 13, Market Walk, Northampton NN1 2DP. If you're local, pop in and see us! - bring in your uploaded items, try on before you buy, collect your online orders from store for free :-)

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You’ve probably noticed – we’ve got a new look website! It’s not just our look that’s changed though, please read on for some important member information about other changes to the site.

  • Customer Account Data - during our move to a new and improved ecommerce platform, we regret it has not been possible to transfer prior customer upload and order history. All existing virtual money balances HAVE been transferred however, so never fear, you can still get swishing! (If you have any queries about your credit balances please get in touch, and we will sort out any issues).
  • Pre-Approved Items - if you had pre-approved items in your account which you still intend to send us, you still can (cut-off date end of October) – we have access to the old site uploads, so we will make sure your items are processed and any credits added to your account. If you need to check which items had been approved please Contact Us.
  • New Shipping Costs - at last! New and improved shipping calculations means we can now send larger orders at a much more cost-effective price. Our standard shipping option will now be Hermes Tracked, or you can opt for express service with Royal Mail.
  • New ‘Search by’ Filters - we’ve introduced new and improved size filters for an easier ‘shop by size’ experience and you can now choose to shop exclusively from our Swap or Boutique items, or both.
  • Change to Swap Fees – we’ve done away with those complicated price brackets ... the swap fee for all Standard Swap items is now a flat rate of 10% of the display price, meaning swap fees now start from as little as 10p!
  • New Boutique Stock - we’ve got a whole lot more going on in our Swishing Boutique – and you can use your swishing credits to bag discounts of up to 30% for these items – hoorah!

We’ve still got a little bit of tweaking to do, so if things aren’t working quite as they should please bear with us. Let us know if you have any technical issues ; if you have any other suggestions, comments or feedback for us please don’t hesitate to get in touch.

We hope you enjoy your new look site!

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