FAQ

Help & Support
Forgot Password
FAQ
Contact Us
Cancellations
Delivery
Returns

About

1. What is Swishing?
2. Why should I register with Swishing.co.uk?
3. Who runs Swishing?
4. How do I de-register or unsubscribe?

How It Works

1. If I register, will my privacy be compromised?
2. How do I upload an item? (plus advice on Upload versus Quick Swap) ..
3. I've uploaded an item I want to swap but I can't see it on the site – why?
4. Why do I need to send the item(s) to you?
5. How and where do I send my item(s)?
6. What do you do once you receive my item(s)?
7. How do I know you've received my item(s) and I can start swishing?
8. I've seen something I like but I don't have any or enough virtual money – can I buy it?
9. Why has my item been rejected?
10. What payment methods do you accept?
11. Why is an item I uploaded available for more than I received?
12. How can I keep track of the items I’ve uploaded or sent to you?
13. What if I decide not to send my item to you?

Delivery

1. How much does delivery cost?
2. Why might high value orders be sent by Signed For delivery?
3. Why is Europe and International Delivery subject to availability?

Returns

1. What if I don’t like the item or if there is something wrong with it?
2. I’ve changed my mind – can you return the item(s) I sent you?

Virtual Money

1. What are ‘Virtual Money Credits’?
2. Is my virtual money offer always the amount I will receive?
3. Is there a time limit to spend my credits?

Anything Else

1. I have a question that isn't covered...

 

What is Swishing?

Swishing is traditionally described as a clothes swapping party for women. All ladies must bring at least one item of clothing to swap, and in return can choose anything they want! See swishing’s wiki page. Not only is swishing good for your purse, it is also an ethical form of fashion that helps the environment through recycling. These days, you can also swish online via websites such as Swishing.co.uk.

(back to top)

 

Why should I register with Swishing.co.uk?

Whilst non-members are free to browse and buy items from the site, as a registered user you can refresh your wardrobe by swapping clothes and accessories you never wear for items that you’ll love. We believe our unique swapping service makes us the best clothes swapping site in the UK – to find out why, click here. Members also receive a regular newsletter, detailing exclusive offers, latest news and invites to swishing parties. To register click here.

(back to top)

 

Who runs Swishing.co.uk?

Swishing.co.uk is run by a small team based in Northampton (United Kingdom) and owned by Swishing Limited, a registered company. For more details, see About Us.

(back to top)

 

How do I de-register or unsubscribe?

Registered members can unsubscribe in My Account > Newsletter Subscription / Preferences (or follow the instructions to adjust their preferences). Unregistered subscribers should use the 'unsubscribe' link in one of our emails. If you have any difficulties please  email unsubscribe@swishing.co.uk.

Should you wish to totally cancel your membership please email help@swishing.co.uk (we’d hate to lose you however – if we do anything to annoy you, please contact us to let us know and we’ll do our best to put things right!).

(back to top)

 

If I register, will my privacy be compromised?

We take your concerns about privacy very seriously and have strict procedures in place to protect your personal information and ensure it is handled in a responsible manner. For more information on privacy click here.

(back to top)

 

How do I upload an item? (plus advice on Upload versus Quick Swap) ..

Uploading items is quick and easy. After checking our Swapping Guidelines, simply fill in our Upload or Quick Swap form:

a) Upload an Item - to get the best virtual money estimate please use our Upload form - please fill in all fields and include a photo as this helps us to assess your item and give you the best possible offer.

On submission, we will try to review your Upload listing within one working day, and give you a Virtual Money Offer (usually 80% of the intended display price) - you will be able to see these offers in My Account > View Your Uploads. Once you have received and are happy with our Virtual Money Offer(s) please send your item(s) to us (please read "How and where do I send my item(s)" or refer to our Sending Guide).

b) Quick Swap - if you are in a hurry or don’t have photos you can use our Quick Swap system – just tell us the number of items you’re sending and send them to us for valuation (please read "How and where do I send my item(s)" or refer to our Sending Guide).

*NEW!* - there is now a downloadable form in the "Upload or Quick Swap" area - please print this out if possible and include it in your parcel, extra info on your items will help us make you the fastest and best possible offer. (If you don't have a printer at home, you can just include a note with the relevant details, using the Quick Swap form as a guide).

On receipt we will send you an email with our Virtual Money Offers. NB. Please note that you will not know your item’s virtual money value in advance AND that you will receive a smaller virtual money offer (typically 50% of the display price) for items sent in by Quick Swap than those which are formally uploaded with an image (Quick Swaps take us considerably longer to process, therefore the lower offer is to encourage members to upload their items with an image whenever possible). Should an item be rejected or receive an unsatisfactory offer they can be returned to you, but at your own expense.

(back to top)

 

I've uploaded an item I want to swap but I can't see it on the site – why?

Items only go live on the site when they have been approved, received and processed by us. This allows us to check the item, and add photos and further information if necessary. Items will show on the site once they are marked “Item Received” and have a photo image (‘received’ items showing ‘No Image’ will go live once additional photos have been taken and added by us).

(back to top)

 

Why do I need to send the item(s) to you?

In contrast to other swapping websites, all items are sent to and dispatched by us. As well as eliminating fraudsters, inaccurate listings and exaggeration, it ensures all items can be quality checked by us and held in stock for fast and efficient despatch.

(back to top)

 

How and where do I send my item(s)?

Once you have received your Virtual Money Offer or notified us of a Quick Swap please send your items to the following address:

Swishing Limited, Unit 13, Market Walk, Northampton NN1 2DP.

Please include a note with your name & email address in ALL packages to help us identify your items. In Quick Swap parcels, please include the downloadable form from the Quick Swap success page (or use it as a guide to write us a note) - extra info on your items (eg. condition and approx value when new) will help us make you the best possible offer ...

For further advice on sending large or high value parcels and proof of postage, please see our Sending Guide.

PS. Please note that pre-approved items will be deleted 30 days from their date of upload in absence in receipt - please always check your item's current status in My Account > View Your Uploads before sending.

(back to top)

 

What do you do once you receive my item(s)?

For uploaded items, we check it matches your description and photo, and our Swapping Guidelines, and confirm the amount of credits you will receive. We may also add to or amend your listing to ensure other members have accurate information or to include additional photographs. For Quick Swap items, we assess these on receipt and email you with a Virtual Money Offer – once this has been agreed we credit your account and upload the items through our product admin interface.

Please note: if any items are disapproved on final inspection / receipt, you need to contact us if you would like them returned (this will normally be at your own cost, however we may be able to return them free of charge or for a small additional charge with an order). Please note that items will be donated or otherwise disposed of after 30 days in absence of a return request.

(back to top)

 

How do I know you've received my item(s) and I can start swishing?

Once we receive and check your item(s), the status will change and your account will be awarded with the relevant amount of credits. You should receive an email notifying you of this, but if not, you can check an item's status at any time in My Account > View Your Uploads, and see your virtual money awards in My Account > Your Member Credits. Depending how long it takes to receive your items, this may take between 2-4 working days. If you don’t get notification by this time, please email help@swishing.co.uk.

(back to top)

 

I've seen something I like but I don't have any or enough virtual money – can I buy it?

Yes - all items are available for sale as well as swap. If you have credits, these can be used against your purchase, with any remaining amount to be settled in cash (via one of the payment methods below).

(back to top)

 

Why has my item been rejected?

a) At Upload: the most likely reason is we think the item will be of limited interest or value to other users. It may also be that your upload lacks sufficient detail for us to be able to assess it properly, or your item does not meet our Swapping Guidelines.

b) On Receipt: the most likely reason is that is differs from the upload details you provided, or does not meet our quality controls (eg. repair and cleanliness standards) or our other Swapping Guidelines.

(back to top)

 

What payment methods do you accept?

Payment can be made securely online through Paypal or Nochex, both of which can process credit/debit card payments even if you don't have an account with them.

(back to top)

 

Why is an item I uploaded available for more credits than I received?

Swishing.co.uk retains a small virtual money margin on each item. Typically users receive 70-75% of the item's display price for uploaded items, and 45-50% for Quick Swap items, with the remainder being retained as a contingency against future display price reductions.

(back to top)

 

How can I keep track of the items I’ve uploaded or sent to you?

You can check an item’s status at any time under My Account > View Your Uploads.

NB. Please note that any items sent via Quick Swap will be uploaded to the site through our admin interface (not your own account) so will not appear in your ‘Uploads’ area. Credits awarded for Quick Swap items can be seen in My Account > Your Member Credits.

(back to top)

 

What if I decide not to send my item to you?

No problem, pre-approved uploads will be deleted from the system after 30 days in absence of receipt.

(back to top)

 

How much does delivery cost?

Delivery costs are based on the weight of your order and start from £3.95. Please note virtual money can't be used towards delivery costs. For more information on delivery click here.

(back to top)

 

Why might high value orders be sent by Signed For delivery?

This is to aid tracking and safe receipt of your parcel, and to allow us to claim a higher compensation amount in case of loss or damage in transit.

(back to top)

 

Why is Europe and International Delivery subject to availability?

This is because our shipping provider Royal Mail only delivers to certain countries. If your country isn’t covered we’ll try to ship using an alternative provider but your order maybe subject to delays or additional charges.

(back to top)

 

What if I don’t like the item or if there is something wrong with it?

You may return unsuitable items within 14 days of dispatch. If you choose to return an item, please notify us prior to sending or use the Returns Request link in My Account > View Your Order History. For more information on returns click here.

(back to top)

 

I’ve changed my mind – can you return the item(s) I sent you?

Once an item has been received and processed we are unable to return it free of charge - to repatriate your item please add it to your basket and check out in the normal way.

(back to top)

 

What are ‘Virtual Money Credits’?

Virtual Money Credits are swap credits which members receive for the items they send to us for listing on the site. These credits can be used to order other items from the site. The amount awarded for each item is based on its condition and value when new.

(back to top)

 

Is my virtual money offer always the amount I will receive?

If your item meets all of our quality criteria and Swapping Guidelines, you will receive the original virtual money offer value in credits. If we need to re-value your item we will contact you to agree a new price and virtual money offer.

(back to top)

 

Is there a time limit to spend my credits?

Unused credits will automatically expire 12 months from the date they are awarded. Please note that there is no actual cash value for Virtual Money Credits - unused credits cannot be paid back to you in cash.

(back to top)

 

I have a question that isn't covered...

To submit your own question, please email questions@swishing.co.uk or contact us. Swishing is continually evolving – if you have any suggestions to improve the site, please email suggestions@swishing.co.uk.

(back to top)

 

Get News
Get Social
  • Twitter
  • Facebook
  • Pinterest
  • Instagram
© 2014 Swishing Ltd | All Rights Reserved |
Website designed by Sleeky